Designation: IT Helpdesk Coordinator

Experience required: Fresher or experience in desktop level troubleshooting

Qualification required: Must be a Graduate from stream B.Com/B.A

Gender: Any

Age limit: Below 30Yrs.

Experience: Previous experience working in a similar role providing technical support, help desk experience and experience with local area networks an asset.

Job Description:

• Provide 1st level support for all hardware problems reported, documenting problems and solutions as required.
• Escalate and route complex or unsolved problems to second level support specialists.
• Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc.
• Provide basic training to end users on hardware .
• Identify opportunities and recommend solutions that will enhance or improve current business processes.
• Assist the I.T. Services group, where applicable, in their day-to-day responsibilities.
• Support and ensure operating viability of LAN (Local Area Network) for all hours of operation and reports any abnormalities to the network administrator; routinely tunes system for optimum performance.
• Follow up on faulty hardware purchases by pursuing warranty advantage through distributors and manufacturers.
• Ensure software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.
• Assist on projects or special initiatives as assigned

Mandatory skills required: Excellent customer service skills and ability to understand and apply knowledge from technical manuals required

Work timings: Rotational shifts

Other:

• Strong written and verbal communication skills essential.
• Working knowledge of Microsoft Office applications, Microsoft Operating Systems, Lotus Notes applications preferred.